Hi, I'm
Hug × Hug
Chandni
.
Senior Product Designer
8+ years experience
End-to-end product design
Mobile & web
Experimentation & A/B testing
Currently at
PayByPhone ↗
Selected work · PayByPhone, 2022–present
Work that shaped products and teams
End-to-end ownership from strategy to launch, plus the craft around it.
0→1 product
Strategy → launch
A/B tested
Car Contents Insurance
Defined and shipped a new parking add-on from the ground up, aligning product, engineering, and legal around a single focused direction, and owning the design end to end.
2M+
monthly users reached
+60%
conversion uplift with A/B testing
View case study →
from a blank page to launch
0→1 ad product
AI/ML offers
A/B tested
Post-Purchase Offers
Shaped PayByPhone's third-party ad product: the experience layer on a machine-learning offer engine, opening an entirely new revenue stream without disrupting the parking flow.
$1M+
annual revenue
1st
ad product for the company
View case study →
designing next to an ML engine
Mobile & web
Designed & coded
AI / LLM
Natural Language AI Search
Designed LLM-powered natural language search for PayByPhone's map on mobile and web, and coded the prototype myself, so drivers can describe what they need and get spots ranked by what the stay really costs.
66.5%
map drop-off it targets
+30%
what a listed rate can hide on a 3-hour stay
View case study →
I coded this prototype too
Craft & accessibility
Ships to code
Beyond the designs
The work I do around the work: facilitating, reviewing, raising the accessibility bar, and even fixing front-end details in code, so good design ships and the whole team gets sharper.
Facilitation
Design reviews
Accessibility
Front-end fixes
See how I work →
the work around the work
Personal project · Self-initiated
After hours
What I make on my own time. Right now that's Psst, a small app I built because I kept forgetting my friends' birthdays.
Psst
.
A pottery class
Good coffee
Balcony plants
Personal project
Design + code
Live
Psst
Never miss a friend's birthday, never guess their gift. Friends drop a few quiet hints through a link, and you get a heads-up in time, or a card ready to send on the day. I designed it, built it, and it's live.
View case study →
designed and shipped solo
that's the tour. come say hi below — Chandni