Overview
Nestle owns ReadyRefresh which provides beverage delivery services in the United States. There is total of 2 designers including me who worked on the mobile app and I led the design of over 10 features in the last year. In this project I will provide an overview of all those features I designed:
My Role: UX/UI Designer
Duration: May 2021-Current
Team: 1 Designer (myself)
Tools used: Figma, Miro
To comply with the non-disclosure agreement, I have changed some of the quantitative data and omitted some information in this case study. All information in this case study is my own and does not necessarily reflect the views of ReadyRefresh.
Results
The app has generated over 450,000 downloads. Since I joined the project (May 2021), we have had an average rating of 4.7/5 and 4.4/5 on iOS and Android platforms respectively.
Achievements
Apart from great user feedback on Appstore and Playstore and great feedback from clients, the app has been recognized several times since I joined and I also received Kudos multiple times for my work on this project.
- Cognizant Softvision recognized my team as an Outstanding Team in Q2, 2022.
- My team received a badge of “Above and Beyond” by Cognizant Softvision.
- I received a badge of Team Player from my manager, Thary Chomm
- I received Kudos in the internal experience design community meetup.
You can find more details on this at the end of this project.
- Cognizant Softvision recognized my team as an Outstanding Team in Q2, 2022.
- My team received a badge of “Above and Beyond” by Cognizant Softvision.
- I received a badge of Team Player from my manager, Thary Chomm
- I received Kudos in the internal experience design community meetup.
You can find more details on this at the end of this project.
Features
Feature: Tipping
Overview: This feature allows ReadyRefresh customers to tip their delivery driver via a mobile app. This involves both pre-tip which means tipping before receiving the order and post-tip which means tipping after the order gets delivered.
Design Duration: 4 weeks
Design Duration: 4 weeks
Feature: Professional Cleaning Services
Overview: This feature allows ReadyRefresh customers to schedule and manage professional cleaning services through the app.
Design duration: 5 weeks
Design duration: 5 weeks
Feature: Refresh+ membership
Overview: This feature allows ReadyRefresh customers to purchase a membership through the app. ReadyRefresh offers 2 types of memberships.
Design duration: 2 weeks
Design duration: 2 weeks
Feature: Cancel All Deliveries
Overview: This feature allows ReadyRefresh customers to cancel all their recurring as well as one-time deliveries
Design Duration: 2 weeks
Design Duration: 2 weeks
Feature: Winback
Overview: This feature allows ReadyRefresh customers who canceled all their deliveries to retrieve their account, and their recurring product list and start placing orders again.
Design Duration: 2 weeks
Design Duration: 2 weeks
Feature: Push Notifications
Overview: This feature allows ReadyRefresh customers to turn on and off their push notifications for various categories such as delivery status, offers, etc.
Design duration: 1 week
Design duration: 1 week
Feature: Dispenser Installments
Overview: This feature allows ReadyRefresh customers to purchase water dispensers on an installment plan of 6 months or 12 months.
Design Duration: 2 weeks
Design Duration: 2 weeks
Feature: Change Address
Overview: This feature allows ReadyRefresh customers to change their delivery address via the app. Earlier, the user had to call customer care to gettheir address changed. ReadyRefresh wanted to reduce call volumes using this feature.
Design Duration: 2 weeks
Design Duration: 2 weeks
Feature: Live Chat
Overview: This feature allows ReadyRefresh customers to change their delivery address via app. Earlier, the user had to call customer care to gettheir address changed. ReadyRefresh wanted to reduce call volumes using this feature.
Design duration: 1 week
Design duration: 1 week
Style Guide and Component Library
I have continuously contributed to the ReadyRefresh component library and I recently refined our style guide and added documentation to our component library using the latest Figma features.
Results
The app has generated over 450,000 downloads. Since I joined the project (May 2021), we have had an average rating of 4.7/5 and 4.4/5 on iOS and Android platforms respectively.
Achievements
Apart from great user feedback on Appstore and Playstore and great feedback from clients, the app has been recognized several times since I joined and I also received Kudos multiple times for my work on this project.
1. Cognizant Softvision recognized my team as an Outstanding Team in Q2, 2022 and we received a badge of “Above and Beyond” by Cognizant Softvision.
2. I received a badge of Team Player from my manager
You can find more details on this at the end of this project.
1. Cognizant Softvision recognized my team as an Outstanding Team in Q2, 2022 and we received a badge of “Above and Beyond” by Cognizant Softvision.
2. I received a badge of Team Player from my manager
You can find more details on this at the end of this project.
